Airport Pickup & Welcome
The first hour in Colombia sets the tone for the whole relocation and drives most reviews. This page is the working spec: the VIP partner, service tiers, the arrival timeline, the welcome kit and the first-day orientation. Draft until the VIP contact is confirmed and costs are in.
01 · Partner
VIP arrival partner
Questions to ask them
- Which airports: Medellín JMC (Rionegro), Bogotá BOG, Cartagena CTG? Domestic connections?
- What exactly is "VIP": meet at the aircraft or gate, fast-track through immigration and customs, lounge, porter, private vehicle?
- Vehicle types for families with lots of luggage or pets; child seats.
- Driver languages (English, German); vetting and insurance; what happens if a flight is delayed or diverted.
- Agency rate, payment terms, cancellation policy, and a 24/7 contact on arrival day.
- Willing to sign our partner agreement (service levels, confidentiality, no direct poaching of clients)?
02 · Product
Suggested service tiers
Matches our Starter / Advance / Elite packages. Prices to be set once partner costs are known.
| Tier | Included | Package |
|---|
| Welcome | Private driver meets in arrivals with a Move Colombia sign, transfer to the accommodation, basic welcome kit, WhatsApp check-in that evening | Starter |
| Welcome Plus | Everything above + full welcome kit, SIM active before leaving the airport, half-day city orientation on day 1 or 2 | Advance |
| VIP Arrival | Partner meets at the gate, fast-track through immigration and customs, lounge, private vehicle, premium kit, full-day orientation with a team member | Elite |
03 · Runbook
Arrival timeline
Tick per client. Saved in this browser.
04 · Spec
Welcome kit
Practical
- Local SIM or eSIM, activated (Claro / Movistar / Tigo — compare coverage)
- Some cash in pesos for the first day
- Cívica card for the Medellín metro and Metrocable
- Water, snacks, a power adapter if needed
Information
- One-page neighbourhood guide (supermarket, pharmacy, clinic, ATM)
- Emergency sheet: 123, nearest urgencias, our 24/7 WhatsApp, insurer line
- Their next steps: cédula within 15 days, bank appointment, housing viewings
- Bilingual, matching the client's language
Welcome touch
- Local coffee from an Antioquia farm
- Something handmade from a local maker
- Handwritten card from the team
- Families: something for the kids. Pets: water bowl and treats
05 · Orientation
First-day orientation (half day, Medellín)
- Neighbourhood walk around their new home: supermarket, pharmacy, ATM, nearest clinic.
- Ride the metro and Metrocable once, so they can use public transport alone.
- Ride-hailing and taxi basics, and how to stay safe getting around.
- Lunch at a local spot; how tipping and paying work.
- Walk through their first two weeks: cédula appointment, bank, viewings, Spanish placement.
- Invite them into the alumni community.
06 · Standards
Driver and partner vetting
07 · Readiness
What we still need